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How do I setup site messages and notification emails that are sent to customers?

Customers on your site will receive automated email messages, for events such as:

  • New Order Confiirmation
  • New Registration
  • Shipped Orders
  • Purchase Order Notifications
  • Abandoned Cart Email
  • Gift Card Message
  • Etc...

In order to edit these messages, visit Admin > Site Info > Site Message

Click, Add Site Message, to compose or edit email messages:

Watch the short video on how to compose a site message:

Message Name: here you can designate a name that is only for reference to this message from elsewhere on your site, and will not be sent or used in the email.

Subject: here you can designate the subject of the email that is sent to the customer.

Insert into Message: drop-down list, you can insert elements to customize the site message.

Tip!
Use dynamic elements - Items surrounded by "#TEXT#" dynamically displays data, such as: customer name, order number and other information. Using dynamic elements, will allow you to easily create generic emails that can apply to all customers. All data displayed will be unique for every customer (e.g., "#order#" will be dynamically replaced with the customer's order number). You can use the given site messages and replace the "xxxxxx" with some meaningful data, or make your own message..

Tip2!
For information on customizing site messages, refer to the Knowledge Base article - How do I personalize site messages and notification emails that are sent to customers?.

Tip3!
For information on customizing site messages, refer to the Knowledge Base article - How do I personalize site messages and notification emails that are sent to customers?.

 





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